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DelOro Online Casino Terms and Conditions

Welcome to DelOro Online Casino. By accessing or using our website, registering an account, or making use of any of our services, you agree to be legally bound by these Terms and Conditions. Please read this document carefully before using our platform. At DelOro, we reserve the right to amend these Terms at any time without prior notice. Continued use of our services following any amendment constitutes acceptance of the updated Terms. Only the English version of these Terms is to be considered authoritative; in case of inconsistency between language versions, the English version prevails.

1. About Us

DelOro Online Casino is operated by Anj of Gold, registration number 3-102-907122, located at Av. Pastor Diaz, Provincia de Puntarenas, Jaco, 61101, Costa Rica. We are licensed under the jurisdiction of Anjouan. Payments on our platform are processed by JNAGCUR CYPHERS HOLDINGS LTD, registration number HE 450368, Agias Zonis & Thessalonikis, Nicolaou Pentadromos Center, Block B, Floor 10, Office 1001A, 3026, Limassol, Cyprus. These Terms are governed by the laws of Costa Rica, and the Costa Rican courts hold jurisdiction over any disputes arising from your use of our services.

2. Eligibility and Account Registration

At DelOro, we require all players to meet the following conditions before registering an account:

  • You must be at least 18 years of age, or the higher minimum legal gambling age in your jurisdiction of residence.
  • You must not be a resident of any blocked jurisdiction, including the USA, Cyprus, Comoros, Korea, Iran, Myanmar, Russia, or Ukraine.
  • At registration, you also warrant that you are not resident in Curacao, Iraq, St Maarten, Statia, or the USA.
  • You are solely responsible for determining whether online gambling is legal in your country of residence.
  • We permit only one account per person, household, IP address, and device. Duplicate accounts may be closed, bets voided, and all balances forfeited.
  • Employees and former employees of our service providers, affiliated persons, and their family members may not register accounts with us.

Players found to have provided false profile information will have their funds revoked, and accounts will be treated as fraudulent.

3. Account Security and Verification

Our DelOro Online Casino platform requires all players to complete identity verification (KYC) before processing a first withdrawal. We may ask you to provide:

  • A copy of a valid government-issued photo ID
  • Proof of address (e.g. a utility bill or bank statement)
  • Credit or debit card images (both sides, with the first 6 and last 4 digits visible and remaining digits and CVV concealed)
  • Proof of ownership of any payment method used on your account
  • Phone verification and face verification as required

We offer two-factor authentication as an additional layer of security. The use of VPNs, proxies, or any service that masks your real location is strictly prohibited and will be treated as fraudulent activity. We reserve the right to block such accounts and forfeit all balances without prior notice.

4. Deposits and Withdrawals

4.1 Deposits

At DelOro Casino and Sportsbook, we accept a wide range of deposit methods including Bank Transfer, Mastercard, Visa, Skrill, Neteller, PaysafeCard, MiFinity, Jeton, Interac, Google Pay, Apple Pay, Rapid by Skrill, and various cryptocurrencies (Bitcoin, Ethereum, Litecoin, XRP, Dogecoin). The minimum deposit is 10 (in your account currency) and the maximum is 5,000 per transaction. All deposits are processed instantly with a 0% fee.

  • Cash and cheques are not accepted under any circumstances.
  • Third-party deposits are strictly prohibited; all payments must originate from accounts or cards registered to the account holder.
  • Where a third-party deposit is detected, all winnings will be forfeited and the deposit returned to the rightful owner.
  • Currency conversion fees apply when payment is received in a currency other than your account currency.

4.2 Withdrawals

Here at DelOro, we process withdrawals 24/7, including weekends. The minimum withdrawal is 10 and the maximum is 5,000 per transaction. Withdrawals are subject to the following conditions:

  • Every deposit must be wagered at least 3 times before a withdrawal can be requested. Failure to do so may result in the funds being confiscated on suspicion of money laundering.
  • Where winnings exceed 1,000 USD, we reserve the right to pay out in any increment of our choosing.
  • Where a player wins more than 50,000 EUR (or equivalent), we reserve the right to divide the payout into monthly instalments not exceeding 50,000 EUR.
  • Funds marked as "Bonus" or stuck in an aborted game cannot be withdrawn.
  • Withdrawals will not be processed until all applicable wagering requirements have been met.

5. Bonuses and Promotions

Our DelOro Online Casino welcome bonus offers 150% on your first deposit up to 1,500 (in your account currency), with a minimum deposit of 10. The wagering requirement is 35x the bonus amount. Only slots may be used to complete the welcome bonus wagering requirement; use of any other game type will be treated as bonus abuse. The maximum cash-out is 10x the bonus amount.

At DelOro, we apply the following bonus policy across all promotions:

  • Bonuses are limited to one per individual, household, address, email, deposit instrument, phone number, device, and IP address.
  • Standard wagering defaults to 30x the bonus amount for casino bonuses and 15x for sportsbook bonuses.
  • Bonus funds expire after 30 days. All wagering must be completed before expiry.
  • Cancelling a bonus before wagering requirements are met voids all funds generated by that bonus.
  • Free spins winnings carry no wagering requirement; the maximum withdrawal is 50 EUR or the currency equivalent.
  • Any personalised bonus above 100% is sticky unless otherwise stated.
  • We reserve the right to cancel any bonus at any time and under any circumstance.

6. Responsible Gaming and Self-Exclusion

We at DelOro are committed to promoting responsible gambling across our platform. Self-exclusion can be set directly in your account settings, requested by email, or arranged through our 24/7 live chat. Players must confirm receipt of a self-exclusion response. Please note:

  • Self-exclusion applies to this brand only and does not automatically extend to other brands under the same licensing umbrella.
  • We do not handle gambling-addiction requests through our ticket system.
  • We reserve the right to reopen any closed account where closure was not previously attributed to gambling addiction.
  • Promotion codes must never be shared with minors, persons with gambling addictions, or residents of restricted jurisdictions.

7. Game Fairness and Technical Issues

Our Del Oro Casino platform hosts games from leading providers including Pragmatic Play, Endorphina, Red Tiger, Blueprint Gaming, Thunderkick, RTG, and many others. We reserve the right to add or remove games at our sole discretion. In the event of a system malfunction:

  • All wagers placed during a malfunction are void.
  • Any game interrupted by a system failure will result in the wagered amount being refunded.
  • We reserve the right to withdraw any winnings arising from a malfunction, up to the value of the latest deposits.
  • We accept no liability for downtime, server disruption, lagging, or technical disturbances; refunds in such cases are at our sole discretion.

8. Complaints and Disputes

At DelOro Online Casino, all complaints should be submitted by email to support@DelOro Casino.com. For general enquiries, you may reach us at contact@DelOro Casino.com. Please note:

  • Complaints relating to incidents that occurred more than 6 months prior are void.
  • Our judgment on queried or disputed transactions is final.
  • Players with an active complaint will not receive weekly cashback during the complaint period.
  • We reserve the right to withhold credits, bonuses, and prizes at our discretion.

Since all products are consumed instantly during gameplay, we do not offer refunds, returns of monies, or cancellation of requested services. Our 24/7 live chat is available for ongoing support, and VIP players may access personal agents through our exclusive VIP Telegram Club.

Content updated: July 24, 2026