DelOro Casino Cookie Policy

At Del Oro Casino, we believe your privacy matters. This Cookie Policy explains how we use cookies and similar tracking technologies on our website, https://www.DelOro Casino.com/. By continuing to use our platform, you acknowledge that we may place cookies on your device as described below. We encourage you to read this document carefully so you fully understand how our data practices work. If you have questions, our support team is available 24/7 via live chat or by email at support@DelOro Casino.com.

What Are Cookies?

Cookies are small text files that we store on your browser or device when you visit our website. Here at DelOro Casino, we use cookies to recognise you when you return, to remember your preferences, and to deliver a smoother, more personalised experience. These files do not contain personally identifiable information on their own, but when combined with other data we hold, they help us understand how you interact with our platform.

Alongside cookies, we may also use similar technologies such as web beacons, pixel tags, local storage objects, and scripts. Throughout this policy, we refer to all of these collectively as "cookies" for simplicity.

Why We Use Cookies

We use cookies for a number of important purposes across the Del Oro Casino and Sportsbook platform. These include:

  • Keeping you logged in during your session at our DelOro Casino login page and throughout your visit
  • Remembering your language, currency, and display preferences across sessions
  • Ensuring our site loads correctly and that games from providers such as Pragmatic Play, Red Tiger, and Habanero function as intended
  • Analysing traffic patterns and user behaviour to improve our platform
  • Delivering relevant promotions, including information about our welcome bonus, weekly deposit offers, and special campaigns like Drops & Wins
  • Detecting fraud, preventing abuse of our bonus system, and supporting our anti-money-laundering obligations
  • Supporting affiliate tracking in connection with our affiliate programme

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function. Without them, services such as the DelOro Casino login process, account management, deposits, and withdrawals would not operate correctly. We do not require your consent to place strictly necessary cookies, as they are fundamental to the delivery of our services.

Functional Cookies

At DelOro, we use functional cookies to remember choices you make — such as your preferred language from our 16 supported options (English, Russian, Spanish, Portuguese, French, Japanese, Turkish, Korean, Chinese, Hindi, German, Italian, Norwegian, Finnish, Danish, and Polish), your preferred currency, and any personalisation settings you apply. These cookies allow us to provide a more tailored experience every time you visit.

Analytics and Performance Cookies

Our Del Oro Casino platform uses analytics cookies to collect aggregated, anonymised data about how visitors use our site. This includes pages visited, time spent on each section, click paths, and error reports. We use this information to improve our website, optimise game loading times, and ensure the casino del oro experience remains smooth across desktop and mobile devices. We may use third-party analytics providers such as Google Analytics for this purpose.

Marketing and Targeting Cookies

Here at DelOro Casino, we and our trusted advertising partners may place marketing cookies to show you relevant promotions, including information about our no deposit bonus offers and promo codes, on third-party platforms you visit after leaving our site. These cookies track your browsing activity across websites and allow us to measure the effectiveness of our campaigns. You may opt out of marketing cookies at any time — see the section below for details.

Session and Security Cookies

We place session cookies that expire as soon as you close your browser. These are used to maintain continuity during your visit — for example, keeping your basket or bonus selection active while you navigate between pages. In addition, our security cookies help us identify suspicious activity, detect VPN or proxy usage that may violate our Terms of Use, and protect the integrity of your account.

Third-Party Cookies

Some cookies on our website are placed by third parties rather than directly by us. At Del Oro, we work with game studios, payment processors, and marketing partners who may set their own cookies when you interact with their embedded content or services. These third parties include, but are not limited to:

  • Game providers (e.g., Pragmatic Play, Blueprint Gaming, Thunderkick, Evoplay, and others) whose games are embedded on our platform
  • Payment processors, including JNAGCUR CYPHERS HOLDINGS LTD, who handle transactions on our behalf
  • Analytics providers used to measure site performance
  • Social media platforms including Instagram, Discord, and Telegram, which may set cookies when you interact with our social content

We do not control how third-party cookies operate. We recommend reviewing the privacy and cookie policies of those third parties directly.

Cookie Duration

Cookies we place fall into two duration categories:

  • Session cookies — these expire when you close your browser and are not stored beyond the current session
  • Persistent cookies — these remain on your device for a set period, which may range from a few days to several months, depending on their purpose

Managing and Withdrawing Cookie Consent

We respect your right to control how cookies are used on your device. When you first visit our website, we present you with a cookie consent banner that allows you to accept or customise your preferences. You may withdraw or update your consent at any time.

In addition to our on-site consent tool, you can manage cookies directly through your browser settings. Most browsers allow you to:

  • View which cookies are currently stored on your device
  • Delete cookies individually or in bulk
  • Block cookies from specific websites or third parties
  • Set your browser to notify you before a cookie is placed

Please note that if you disable certain cookies — particularly strictly necessary ones — parts of our website, including the Del Oro Casino login and payment features, may not function correctly. We are unable to guarantee full functionality where essential cookies are blocked.

For guidance on managing cookies in popular browsers, visit the help pages for Chrome, Firefox, Safari, or Edge directly.

Cookies and Our Responsible Gaming Commitment

At DelOro Casino, we also use session data and analytics to support our responsible gaming obligations. Tracking tools help us identify behavioural patterns that may indicate problem gambling, enabling our team to respond appropriately. This includes monitoring login frequency, session length, and wagering patterns. Our commitment to responsible gaming extends to how we use the data we collect.

Updates to This Cookie Policy

We reserve the right to update this Cookie Policy at any time. At Del Oro, we will publish any changes directly on this page. We recommend checking back periodically to stay informed about how we use cookies. Continued use of our website following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies or wish to exercise any rights in relation to your data, please contact our support team:

  • Email (support & complaints): support@DelOro Casino.com
  • Email (general enquiries): contact@DelOro Casino.com
  • Live Chat: available 24/7 directly on our website

Our operator, Anj of Gold (registration number 3-102-907122), is registered at Av. Pastor Diaz, Provincia de Puntarenas, Jaco, 61101, Costa Rica. Our website is governed by the laws of Costa Rica, and the English version of this policy takes precedence over any other language version in the event of inconsistency.