DelOro Casino Privacy Policy

At Del Oro Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our website at DelOro Casino.com. By accessing our platform and creating an account, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before submitting any personal information to us.

Who We Are

DelOro Online Casino is operated by Anj of Gold, registration number 3-102-907122, with its registered address at Av. Pastor Diaz, Provincia de Puntarenas, Jaco, 61101, Costa Rica. Our services are licensed under the Anjouan jurisdiction. Payments on the Del Oro Casino and Sportsbook platform are processed by JNAGCUR CYPHERS HOLDINGS LTD, registration number HE 450368, located at Agias Zonis & Thessalonikis, Nicolaou Pentadromos Center, Block B, Floor 10, Office 1001A, 3026, Limassol, Cyprus.

If you have questions about how we handle your personal data, you may reach us at:

General enquiries: contact@DelOro Casino.com
Support and complaints: support@DelOro Casino.com

Information We Collect

When you register and use our services at DelOro Online Casino, we may collect the following categories of personal information:

Registration and Identity Data

Full name, date of birth, and gender
Email address, phone number, and residential address
Username, password, and account preferences
Copies of government-issued identification documents
Proof of address documents (e.g., utility bills or bank statements)

Financial and Payment Data

Bank account details, credit or debit card information
Cryptocurrency wallet addresses where applicable
Transaction history, deposit and withdrawal records
Information related to payment instruments used on our platform

Technical and Usage Data

IP address, device identifiers, and browser type
Cookies, session data, and log files
Pages visited, time spent on site, and navigation patterns
Game activity, wagering history, and gameplay data

How We Use Your Information

At DelOro Online Casino, we use the personal data we collect for a range of legitimate purposes, including:

Account management: We process your data to create and maintain your player account, verify your identity, and manage your relationship with us.
Payment processing: We use financial information to facilitate deposits and withdrawals through our supported payment methods, including bank transfer, credit and debit cards, Skrill, Neteller, MiFinity, cryptocurrencies, Interac, and others.
KYC and AML compliance: We are required to verify your identity and conduct Know Your Customer checks in accordance with our anti-money laundering obligations. We may request copies of identification documents, credit card pictures, bank statements, and proof of address before processing your first withdrawal.
Fraud prevention: We monitor account activity to detect and prevent fraudulent behaviour, including the use of VPNs, proxy services, duplicate accounts, and third-party payment instruments.
Responsible gambling: We use your account data to support responsible gaming tools such as self-exclusion, deposit limits, and session tracking.
Communications: We may contact you about your account, promotions, bonuses, and important service updates via email or live chat.
Legal compliance: We process certain data to meet our regulatory obligations under the laws of Costa Rica and applicable international regulations.

Cookies and Tracking Technologies

Our Del Oro Casino website uses cookies and similar tracking technologies to enhance your browsing experience and analyse how our platform is used. Cookies are small text files stored on your device that allow us to recognise returning visitors, remember preferences, and measure traffic. You may disable cookies through your browser settings, though some features of the site may not function correctly without them.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period). We may also work with third-party analytics and advertising partners who place their own cookies on our site.

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: Processing is required to fulfil the agreement between you and us when you create an account and use our services.
Legal obligation: We are required by law to conduct identity verification, anti-money laundering checks, and to maintain certain records.
Legitimate interests: We process data to protect our business from fraud, operate our platform securely, and provide a quality gaming experience.
Consent: Where required, we will ask for your explicit consent before processing data for marketing or promotional purposes.

Sharing Your Information

We do not sell your personal data to third parties. However, at DelOro Online Casino, we may share your information with trusted partners in the following circumstances:

Payment processors: We share relevant financial data with payment service providers to facilitate transactions on your account.
Identity verification providers: We work with third-party KYC and verification services to confirm your identity and comply with our AML obligations.
Game providers: Certain technical data may be shared with our software partners, including Pragmatic Play, Endorphina, Habanero, Red Tiger, Blueprint Gaming, and others, to support game functionality and fairness.
Regulatory and law enforcement authorities: We may disclose your data where required by law, court order, or regulatory authority.
Affiliate partners: If you arrived at our site through an affiliate, limited referral data may be shared in accordance with our affiliate programme terms.

Data Retention

We retain your personal data for as long as your account is active or as required to comply with our legal obligations. Following account closure, we may retain certain records for a period necessary to meet our regulatory, legal, and audit requirements. If you wish to request deletion of your data, please contact us at support@DelOro Casino.com, subject to any overriding legal obligations we may have to retain it.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request erasure of your data, where no legal obligation requires us to retain it
The right to restrict or object to certain types of processing
The right to data portability, where technically feasible
The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at contact@DelOro Casino.com. We will respond to your request within a reasonable timeframe.

Security of Your Data

We are committed to protecting your personal information using appropriate technical and organisational measures. Our Del Oro platform supports two-factor authentication to provide additional protection against unauthorised account access. All data transmitted between your device and our servers is encrypted using industry-standard SSL technology. Despite these precautions, no online system can be guaranteed as completely secure, and we encourage you to use a strong, unique password and to enable two-factor authentication on your account.

Minors

Our services are strictly for individuals aged 18 or over, or the minimum legal age in your jurisdiction if higher. We do not knowingly collect personal data from minors. If we become aware that a player is under the minimum age, we will close the account immediately and take appropriate action. We do not permit the forwarding of promotional codes or bonus offers to minors under any circumstances.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify registered users by email or by posting a notice on our website. Your continued use of DelOro Online Casino following such changes constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

Email (support and complaints): support@DelOro Casino.com
Email (general enquiries): contact@DelOro Casino.com
Live Chat: available 24/7 via the DelOro Online Casino website

We are dedicated to handling all privacy-related enquiries promptly and transparently. Your trust matters to us, and we are here to help.

Content updated: July 24, 2026